FAQs

Can other people see my kids' location?

Absolutely not! Your child’s safety and privacy are our top priorities. The GPS tracking data is strictly confidential and only accessible by you, the user. The StepWhere application is protected with security measures, ensuring that your child’s location remains anonymous and visible only to you.

Why do I have to pay a monthly fee?

The monthly fee covers the cost of the GPS network provider. This enables the seamless communication between the shoe and your smartphone, ensuring accurate and real-time tracking of your child’s location. We believe in providing a top-notch service that guarantees the safety and peace of mind you deserve.

What if I want another model shoe than a school shoe?

We understand that every child has their unique style and preferences! Currently, we offer a universal school shoe design that is comfortable, unisex, and trendy among the youth. This design allows us to address the most common concerns regarding children’s whereabouts around schooltime. While our current focus is on school shoes, we are excited to share that we have new models in the works. Soon, you’ll have the option to choose from sport shoes, outdoor shoes, and everyday shoes. We believe in providing a range of options to suit your child’s diverse activities and occasions. Stay tuned for our exciting new releases!

Can the GPS shoe withstand monsoon rain, dust, and summer heat?

Absolutely! We’ve designed our GPS shoe with durability in mind. The GPS module is securely enclosed in a robust box that is water, dust, heat, and shockproof. So, whether your child is jumping in puddles during monsoon season, exploring dusty playgrounds, or braving the summer heat, rest assured that our shoe can handle it all while keeping the tracking technology safe and sound.

Do I need to recharge the shoe?

Yes, the shoe’s GPS battery needs to be charged regularly to ensure uninterrupted tracking. However, we’ve made it convenient for you. The shoe is equipped with a charging port that is designed to be water and dustproof, so you can easily plug it in without any worries. For optimal performance, we recommend charging the shoe daily, allowing your child to stay connected and protected throughout the day.

What if the product is not working as it should?

We promise to bring you shoe-riffic satisfaction! If for any reason you’re not jumping for joy with your StepWhere shoes, simply let us know and we’ll gladly give you a full refund—no interrogations involved! We’d love to hear your feedback though, so we can keep stepping up our game and ensuring your child’s safety and your peace of mind.