Refund Policy

Refund & Return Policy

Effective Date: September 2026

At Stepwhere, we want customers to feel confident about their purchase. Customers may request a return and refund within 15 days from the date of delivery, subject to the conditions mentioned in this policy. To be eligible for a return, the Stepwhere smart shoe, embedded electronic device, charging cable and supplied accessories should be returned in reasonable condition. The electronic device enclosure must not be opened, dismantled, tampered with, modified or repaired by the customer or any unauthorised person. If the electronic device enclosure has been opened or tampered with, Stepwhere will not accept the product for return or refund, except where applicable law requires otherwise. Products that have been deliberately damaged, modified, misused or damaged due to improper handling may also be rejected for refund. If a customer receives a product that is damaged, defective, incorrect or materially different from the product ordered, they should contact Stepwhere Customer Support as soon as possible. Such cases will be reviewed and an appropriate repair, replacement or refund will be provided where applicable. Once the returned product is received by Stepwhere, the smart shoe and embedded electronic device will be inspected. If the return is approved, the refund will be initiated through the original payment method or another agreed payment method. The time required for the refunded amount to appear in the customer's account may depend on the customer's bank, payment provider or payment gateway. Any applicable shipping or return charges may be deducted from the refund where permitted and communicated to the customer. This will not affect any mandatory rights available to customers under applicable Indian consumer law. The 15-day return and refund policy is separate from the Stepwhere 6-month product warranty and 12-month size exchange programme. Warranty claims and size exchanges will be handled according to their respective terms. To request a return or refund, customers should contact Stepwhere Customer Support and provide their order details, registered mobile number and reason for the return. Stepwhere Udaipur, Rajasthan, India Email: contactus@stepwhere.in Phone: +91 8560909555 1By purchasing a Stepwhere product, the customer acknowledges and agrees to this Refund & Return Policy. Effective Date: September 2026