Terms of Service

Welcome to StepWhere, a brand operated by SEVEN96 STEP SOLUTION PVT LTD, Udaipur, Rajasthan, India. These Terms & Conditions govern the purchase and use of StepWhere smart shoes, the embedded electronic device, the StepWhere mobile application, website, connectivity services and all related services provided by StepWhere. By purchasing a StepWhere product, creating an account, activating the smart shoe, accessing the StepWhere application or using any StepWhere service, you agree to these Terms & Conditions. The StepWhere mobile application is intended for use by parents and legal guardians who are at least 18 years of age. Children are not intended to independently create or manage StepWhere accounts. By adding a child to a StepWhere account, you confirm that you are the child's parent or legal guardian and are legally authorised to use StepWhere services for that child. You are responsible for providing correct information and for keeping your account credentials, OTPs and access to your mobile device secure. StepWhere is a connected smart shoe designed to help parents and guardians stay informed about their child's location and activity. Depending on the product version and active services, features may include live location, location history, geofencing or safe-zone alerts, step counting, distance information, activity information, notifications and other related features. The StepWhere smart shoe uses GPS, mobile network connectivity and related technologies to transmit location information to the parent application. Under suitable operating conditions, the device is designed to provide location updates approximately every 10 seconds. However, this update interval is not guaranteed. Location information may occasionally be delayed, inaccurate or temporarily unavailable because of poor GPS satellite visibility, indoor environments, underground areas, weak mobile coverage, network congestion, low battery, device orientation, environmental conditions, server interruptions, software updates, maintenance or other circumstances outside StepWhere's reasonable control. StepWhere does not guarantee that location information will always be perfectly accurate, continuously available or delivered in real time. The product is intended to provide technology-assisted safety and location information and must not be treated as a substitute for parental supervision, school safety measures, emergency services, law enforcement or other appropriate safety precautions. StepWhere does not guarantee that use of the product will prevent a child from becoming lost, injured, abducted, involved in an accident or exposed to any other harmful situation. In an emergency or where a child may be in immediate danger, parents and guardians should contact the appropriate emergency or law-enforcement authorities directly. Parents may view the child's live location and up to approximately three months of location history through the StepWhere application. Location and related information may be processed and stored using StepWhere infrastructure and third-party cloud service providers, including Supabase and DigitalOcean. Further information regarding the collection, processing, retention, protection and deletion of personal information and children's information is provided in the StepWhere Privacy Policy and Data Protection Policy. The StepWhere device includes SIM-based internet connectivity required for transmitting information between the smart shoe and the StepWhere platform. After purchasing the smart shoe, customers are required to maintain an active connectivity recharge. The current recharge amount is ₹99 per month. If the recharge expires or connectivity is unavailable, features including location tracking, synchronisation and alerts may temporarily stop working. StepWhere may revise the connectivity price in the future and will communicate the applicable price before the relevant recharge or renewal. The StepWhere smart shoe is designed to provide up to approximately 24 hours of battery operation under suitable conditions. Actual battery life may vary depending on GPS usage, frequency of location transmission, mobile network strength, temperature, charging habits, battery age, software activity and overall device usage. The 24-hour battery figure is therefore an estimated maximum and should not be interpreted as a guaranteed battery duration in every situation. The smart device supports USB Type-C charging, and a compatible USB Type-C charging cable is included in the product packaging. Customers are responsible for ensuring that the device is sufficiently charged before relying on connected features. StepWhere smart shoes are designed to be water-resistant and not completely waterproof. The shoe and electronic device should not be submerged in water, washed in a washing machine or intentionally exposed to excessive water. Damage caused by excessive water exposure or use outside the product's intended water-resistance limitations may not be covered under warranty. StepWhere provides a 6-month limited warranty from the date of delivery against eligible manufacturing defects. Depending on the nature of the defect and subject to inspection and applicable law, StepWhere may repair the product, replace the defective product or provide another appropriate remedy. The warranty does not normally cover ordinary wear and tear, physical or accidental damage, damage caused by misuse, excessive water exposure, improper charging, neglect, deliberate damage, unauthorised repair, modifications or normal deterioration of the shoe caused by regular use. The electronic device embedded inside the smart shoe must not be opened, dismantled, modified or repaired by the customer or any unauthorised third party. If the electronic device or its enclosure has been opened or tampered with, the product may no longer qualify for warranty replacement, except where otherwise required by applicable law. Customers may request an eligible product return within 7 days from the date of delivery. Return eligibility may depend on the condition of the product, smart device, packaging and accessories. Products damaged through misuse, deliberate damage or unauthorised modification may not qualify for a discretionary return. However, nothing in these Terms limits any rights available to customers under applicable Indian consumer law in cases involving defective, damaged, incorrect or materially misdescribed products. StepWhere also provides a size exchange benefit because children's shoe sizes naturally change as they grow. Within 12 months from the original purchase date, an eligible customer may request a size upgrade for a child who has outgrown the existing StepWhere shoe. The shoe may have been worn during this period, but the embedded smart device must remain in working condition and must not have been opened or tampered with. Under this size-up programme, eligible customers may receive a ₹1,000 discount on the replacement StepWhere pair. The original smart shoe may be required to be returned or produced as part of the exchange process. This benefit is intended for genuine size upgrades and does not apply to lost products or electronic devices that are damaged, opened or non-functional. If a StepWhere smart shoe or electronic device is lost or stolen, StepWhere does not provide a free replacement. Any replacement product must be purchased separately at the applicable price unless StepWhere introduces a separate promotional or replacement programme. Parents and guardians are responsible for checking whether connected or smart footwear is permitted by their child's school or educational institution. StepWhere cannot guarantee that the product will be permitted by every school, examination authority or educational organisation. StepWhere products and services must be used only for lawful purposes. Customers must not use StepWhere to unlawfully track another person, stalk or harass any individual, violate another person's privacy, gain unauthorised access to another account, interfere with StepWhere systems, manipulate or bypass security features, unlawfully reverse engineer software or firmware, knowingly provide false information or use the product for any illegal purpose. StepWhere reserves the right to restrict, suspend or terminate access where there is reasonable evidence of fraud, abuse, security threats, unlawful use or serious violation of these Terms. Parents and guardians may delete their StepWhere account directly through the StepWhere mobile application. Personal information associated with account deletion will be handled according to the StepWhere Privacy Policy, Data Protection Policy and applicable legal requirements. Certain information may be retained where required by law or where reasonably necessary for fraud prevention, dispute resolution, financial records, legal obligations or other lawful purposes. Certain StepWhere features rely on third-party services, including GPS satellite systems, mobile network operators, cloud infrastructure, Supabase, DigitalOcean, mapping services, payment providers, smartphone operating systems and app stores. StepWhere does not control every aspect of these third-party systems and cannot guarantee their uninterrupted availability. Temporary outages, maintenance, network failures or third-party service interruptions may temporarily affect StepWhere functionality. StepWhere may provide software, firmware, security and application updates from time to time. These updates may be required to improve functionality, fix technical issues, strengthen security, maintain compatibility or introduce new features. Customers should keep the StepWhere application and smart device software updated whenever updates are made available. The StepWhere name, brand, logos, product designs, application, software, firmware, website content, graphics and related intellectual property belong to SEVEN96 STEP SOLUTION PVT LTD or its licensors where applicable. Purchasing a StepWhere product does not transfer ownership of StepWhere's software, trademarks, designs or other intellectual property to the customer. Customers receive only a limited right to use the software and services for lawful personal use of the StepWhere product. StepWhere aims to maintain reliable service but cannot guarantee uninterrupted operation at all times. Services may occasionally be unavailable because of maintenance, server issues, software updates, telecom network outages, security incidents, infrastructure failures, government or regulatory requirements, natural disasters or other circumstances outside StepWhere's reasonable control. To the extent permitted by law, StepWhere will not be responsible for indirect or consequential losses resulting solely from temporary GPS inaccuracies, network interruptions, third-party failures or circumstances outside StepWhere's reasonable control. Customers acknowledge that GPS and mobile-network technologies have inherent technical limitations. Nothing in these Terms excludes or limits any right, remedy or liability that cannot legally be excluded under applicable Indian law. StepWhere recognises that children's location information requires a high level of protection. Parents and legal guardians are responsible for providing the necessary consent and authorisation for the child's use of StepWhere services. StepWhere will process children's information for providing the requested safety, location, activity and related services in accordance with applicable law. Detailed information regarding children's information, location data, storage, security, retention, account deletion and parental rights is available in the StepWhere Privacy Policy and Data Protection Policy. StepWhere may update these Terms & Conditions where necessary because of changes to the product, new features, connectivity services, pricing, regulatory requirements, laws, technology or business operations. Where changes materially affect customer rights or obligations, StepWhere will make reasonable efforts to provide appropriate notice through the website, mobile application, email or another suitable communication method. StepWhere products and services covered under these Terms are currently intended for customers located in India. These Terms are governed by the laws of India. Subject to applicable consumer-protection laws and mandatory rights available to consumers, disputes relating to StepWhere products or services shall be subject to the jurisdiction of the competent courts in Udaipur, Rajasthan. Nothing in these Terms restricts a consumer's right to approach an appropriate consumer commission, regulatory authority or other legally available forum. For questions, complaints, warranty requests, returns, exchanges, account-related matters or other grievances, customers may contact: StepWhere A brand of SEVEN96 STEP SOLUTION PVT LTD Registered Office: [Full Registered Office Address], Udaipur, Rajasthan, India Email: contactus@stepwhere.in Phone: +91 8560909555 By purchasing, activating or using a StepWhere smart shoe, application or related service, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
Effective Date: September 2026